Contact Us

We like to hear from you and appreciate your comments. If you are finding parts for your vehicle which are not on our web site, do call us and we will do our very best to find them for you. Please e-mail us if you find any site error as your comments and suggestions are of utmost important to us.

Toll Free : 1-888-688-5888 Mon.- Fri.- (7.30am - 4:30pm) PST Sat.- (7:30am - 11:30am) PST
E-mail : info@partsngo.com

Shipping Policy

We process and ship most orders within 1 to 2 days and lead time takes about 3 to 7 business days for shipping via UPS Ground to 48 contiguous United States depending on your location. Special order items and may require longer lead time (usually 4 to 6 weeks) which we will inform you by e-mail.

To ensure prompt delivery, please verify your shipping address before submitting the order. Only one address per order. If you need to sent to different addresses, you must enter them as separate orders. We may ship items from the same order in separate boxes with no additional charge. Shipping address must be street address, no P.O. Boxes allowed.

Once your order has been shipped, we will notify you the UPS Tracking No. by e-mail. You can check your shipment detail with your Tracking No. at UPS web-site.

Shipping Charge

Parts"n"Go ships all domestic orders via UPS ground or U.S. Postal Service. For oversize items , we will send them by Common Carrier. Please provide a business address for Common Carrier shipment. Use the Shipping Chart below to determine what your shipping charge will be.

Payment Method

Credit Cards
We accept credit cards such as Visa, MasterCard, Discover and American Express. If for any reason the information you provide for credit card payment is incorrect, we will contact you. If we are unable to contact you within 72 hours, your order will automatically be cancelled.

Cashier Check and Money order
When ordering by cashier check or money order, be sure to include shipping charge and handling charge List of products you wish to order, your shipping address, contact information and telephone number must be sent together with cashier check or money order to :

Please note that orders by Money order or Cashier check will be shipped out upon receipt. Returned checks are subjected to a $25.00 service charge. Dishonored checks are subjected to penalty set by the State of California State of Law (chapter 552 Sec.1719) and all other related collection cost including attorney fees.

Return and Exchange Policy

Upon receiving your order, please inspect it immediately. Damages and evidence of tempering on the outer packaging must be noted on the Delivery Receipt of the driver. If your order arrives with obvious damaged, you can refuse to accept it and the shipping company will return the merchandise to us. Upon receipt, we will ship out replacement order immediately. If you discover damage after you have accepted the delivery, simply call the shipper (usually UPS) and file a damage claim. They will reimburse you for the value of the damaged item.

If you are not satisfy with the purchase, notify us immediately for a Return Goods Authorization Number (RGA#) before you return for refund or exchange. All returns must be in original packaging, in brand new condition, unused, uninstalled, and shipped to us within 3 days upon the receipt of your order, NO RESTOCKING FEE charge and customer will be responsible the shipping charge when we first ship out. Partsngo will take off the shipping charge and credit the remaining to their credit card account. After 7 days, a 20% restocking fee will be charged and return shipping charge should be prepaid. All returns after 10 days of delivery subject to a 25% restocking fee. Return shall not be accepted for any reason after 14 days of delivery. Items that have been installed, used, or damaged due to improper installation cannot be returned for any reason. Bulbs cannot be returned for any reason after sealed bulb package has been opened. Absolutely no return for special order item. Please specify your order number, name of product being returned, and the reason for the return on the RGA Form e-mailed to you. We will arrange a refund or exchange if your return meets the above requirement. Do not forget to enclose the RGA Form with the return order. Cost of shipping for item returned is customer responsibility.

When the items need to be exchange or return for replacement. We suggest our customer to ship the part to us first. If you need us to ship the replacement ahead. We require to bill our customer's credit card the amount same as the one what they've paid for and $5.00 for transaction fee being charged by bank, when we receive the returned part, we will refund the remaining amount after the $5.00 transaction fee. Customer agrees all the terms and any questions please call Partsngo to find out more.

Although we do our best to ship the right parts to you, mistake can happen sometimes. If you received a wrong order, call us within 48 hours upon receipt. We will pick it up and ship the correct order as soon as we have confirmed that the wrong part is on its way back to us.

Please contact us by phone or e-mail as soon as possible if you need to cancel your order. We cannot cancel order once it has entered the shipping process. You will be charged for order which has been shipped.

Manufacturer' warranty does not cover merchandise failure due to abuse, misuse, improper installation, improper maintenance, improper and unauthorized repairs, alteration or modifications. Further, This warranty does not cover any freight charges, cost of parts removal, consequential or subsequent damages, and normal wear and tear.

Warranty will be void if damaged return during shipping, customer will be responsible to claim the carrier by their own. Customer is responsible to buy insurance when the item needed to ship back to Partsngo by their own.

If Partsngo determines any returned item is not defective and does not require warranty services. PartsNGo has the right to bill for all shipping and handling cost to returned non-defective products.

PartsNGo cover one year manufacturer's warranty from the day that you received your parts ONLY FOR LED TAIL LIGHT AND PROJECTOR HEAD LIGHT. SIX MONTHS (6) FOR THE REST OF THE PERFORMANCE PRODUCTS. (Any Replacement parts warranty count as the first order day that they placed the order on)

Privacy and Security Policy

Privacy
We value your privacy, we will not share, sell, trade or distribute your personal information to any other companies or organizations.

Security
Our customers do not have to worry about credit card safety as we use the latest security technology to ensure that personal information is protected at all times.

Text, Pricing and Photography

Errors in text , pricing, photography and typographical contents are subject to correction and may changed without notice.